Refund policy

Effective Date: May 15, 2024

1. SCOPE AND INTENT

This Return and Refund Policy applies to all purchases made through Game Room Collective.

Return Window: 30 days

Refund Processing Time: 7 days

Return Shipping Costs: Covered by the customer unless the item is defective, damaged, or incorrect

Restocking Fee: A restocking fee of up to 25% may apply

 


2. CONTACT INFORMATION

For returns, refunds, or order issues, please contact our support team:

Email: support@gameroomcollective.com

Phone:  (206) 905-4107

Business Address:

100 N Howard St. STE R, Spokane, WA 99201

Hours:

Monday to Friday, 9 AM – 5 PM PST

 

 

3. RETURN ELIGIBILITY

Customers in the United States may request a return within 30 days of receiving the product, subject to the conditions below.

3.1 CONDITIONS FOR RETURN

  • Items must be unused and in original condition

  • Items must be returned in original packaging with all accessories included

  • Proof of purchase is required

  • Returns must be completed within 30 days of delivery

 

 

4. RETURN PROCESS

4.1 INITIATING A RETURN

To initiate a return:

4.2 RETURN AUTHORIZATION

All returns must be approved before being sent back.

Once approved, you will receive:

  • Return instructions

  • Shipping details (if applicable)

Unauthorized returns may not be accepted.

4.3 SHIPPING THE RETURN

  • Returns must be shipped within 7 days of approval

  • Use a trackable shipping method

 

 

5. RETURN SHIPPING & FEES

  • Return shipping costs are the responsibility of the customer

  • If the item is defective, damaged, or incorrect, return shipping will be covered by us

A restocking fee of up to 25% may apply to approved returns.

 

 

6. SPECIFIC RETURN CONDITIONS

6.1 CHANGE OF MIND RETURNS

  • Must be requested within 30 days of delivery

  • Items must meet all return conditions

Refunds:

  • Issued to original payment method

  • May include a restocking fee of up to 25%

6.2 DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

  • Contact us within 48 hours of delivery

  • Provide photos clearly showing the issue

We will offer:

  • A replacement, or

  • A full refund (including return shipping)

6.3 PRODUCT NOT RECEIVED

If your order does not arrive within the expected timeframe:

If confirmed lost:

  • Replacement or full refund will be provided

 

 

7. NON-RETURNABLE ITEMS

The following items are non-returnable:

  • Custom or made-to-order products

  • Final sale or clearance items

  • Gift cards or digital products

 

 

8. REFUNDS

8.1 APPROVAL

Refunds are issued after the returned item has been received and inspected

You will be notified by email whether your refund is approved or rejected

8.2 PROCESSING

  • Refunds are issued to the original payment method

  • Refunds are processed within 7 days after the returned item is received and inspected

 

 

9. EXCHANGES

We do not process direct exchanges.

If eligible:

  • Return the item

  • Place a new order

 

 

10. ORDER CANCELLATIONS

  • Orders may be canceled for a full refund before shipment

  • Once shipped, orders must follow the return process

 

 

11. LEGAL RIGHTS

This policy does not affect your rights under applicable U.S. consumer protection laws

 

 

12. POLICY UPDATES

We reserve the right to update this policy at any time. Changes take effect upon posting.

 

 

13. CONTACT INFORMATION

Game Room Collective

100 N Howard St. STE R, Spokane, WA 9920, United States

Email: support@gameroomcollective.com

Phone: (206) 905-4107

 

 

By making a purchase, you agree to this Return and Refund Policy.